Privacy Policy
Care at Home Directory helps families find trusted home care agencies in their area. This policy explains how we handle information when you browse the site, submit forms, or contact providers.
Information We Collect
We may collect contact details you provide (name, email, phone), care preferences, location information, and basic analytics event data such as pages visited and search queries.
How We Use Information
We use information to operate search and matching flows, connect you with home care agencies, improve service quality, measure site performance, and respond to support requests.
Sharing and Service Providers
We may share relevant inquiry information with agencies you choose to contact, and with infrastructure partners that support hosting, analytics, and communications. We do not sell your personal information.
Health Information
Care preferences you provide (such as care type or timeline) help us match you with appropriate agencies. We are not a healthcare provider and do not store protected health information (PHI) as defined by HIPAA.
Cookies and Analytics
We use privacy-focused analytics (Umami) that respects Do Not Track settings and does not use cookies for tracking. You can control cookies in your browser settings.
Referral and Affiliate Disclosure
Care at Home Directory may receive compensation when users connect with provider partners. This referral model supports site operations but does not affect your ability to compare options independently.
Data Retention
We retain inquiry and contact information for as long as it is needed to fulfill matching requests and support operations. Analytics data is aggregated and does not contain personally identifiable information.
Your Rights
You may request access to, correction of, or deletion of your personal information by emailing us. We will respond within a reasonable timeframe.
Children's Privacy
This site is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Data Security
We use industry-standard measures to protect information during transmission and storage, but no method of electronic transmission is completely secure.
Third-Party Links
This site may link to external websites. We are not responsible for the privacy practices or content of third-party sites.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
Contact
Questions or requests about this policy can be sent to support@careathomedirectory.com.